Your satisfaction is important to us, so we want to sincerely thank you for choosing Fred Beans Buick GMC and we hope to see you again soon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
You make it hard to due business. My wife had to take the truck to be serviced, which she hates because she feels you take advantage of women, and came away with the same view. She had a coupon for inspection which unfortunately was expired, which you denied. But it is always on your website. Rather than just honoring itand saying don’t worry, it is on our website she had to show it on her phone. Poor service!
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Here at Fred Beans Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (267) 337-6159 to discuss ways we can better serve you in the future.
I made an appointment online but it did not register in the system. The service department was still able to complete my oil change and to get me in and out in a timely manner. They were so helpful and did not have me reschedule my appointment even when I offered.
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was met by a friendly service rep who turned my Verano over to a technician for an annual inspection. When inside the office area, my paperwork was totaling ready. I thought that my tires required a rotation but I was advised that is performed routinely with oil changes. All good. I waited a shorter time than I anticipated for the work to be completed. Again, all good. Very satisfied.
This was the worst experience I have EVER had at any dealership. Went in for oil and filter change and tire rotation. Was told during the service that the radiator was leaking on my 2015 Yukon xl Denali and that it needed to be completely replaced. The cost was going to be $1600. Would I like to do it right now. I said no because I thought it was odd that a car a new as mine would need a new radiator and we had never noticed the car running hot or water on the garage floor. Brought my car to get a second opinion on the radiator to a trusted mechanic and he performed various tests to the radiator and there was NO LEAK, BONE DRY. I went back to my service person, Ken at Fred Beans and asked if he could help me understand why I would replace a part that wasn’t leaking. That’s when the back pedaling began. Said the leak was in the beginning stages, it wasn’t enough to be wet, mechanic saw a very small dried spot of fluid which COULD indicate a leak but it wouldn’t be enough for us to see on the floor of our garage! I feel as though the service department tried to completely take advantage of me and get me to spend a large amount of money on something that wasn’t broken. All trust is now gone. While talking to them about it all I got back in return was blank stares and that I was mistaken and they would never take advantage of one of their customers. We are thinking of buying another large SUV, we’re thinking of getting another GMC Yukon XL Denali or Escalade ESV but feel as though we cannot used Fred beans sales or service after this. We may even look into another manufacturer because being lied to like this is unacceptable.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Louis Prete, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.