467 Reviews Found
Confirmed Service Customer
All was done well, quickly and with all discussed up front. The car was washed and cleaned up a bit inside.....all went flawlessly.
Charles R.
MECHANICSVLLE
Business Response
Charles, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always great customer service, I do think prices are expensive, especially parts, so I avoid certain repairs. Sorry
Gabriel N.
DOYLESTOWN
Business Response
Gabriel, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Ken and the rest of the Service Team are a pleasure to deal with. They are always courteous and professional whenever I go there or speak with them.
David D.
OTTSVILLE
Business Response
David, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Both Sean and Keith were very nice and professional. Keith really excelled at ensuring we had a good overview of the car and all of its features. He also made us feel very welcome to call him if we have any questions. The ONLY thing negative to comment on is that the car detail/cleaning folks did not do a good job on it. We've never picked up a new car in that sort of condition, so that was the only thing I would ask you guys to look into.
James W.
FLEMINGTON
Business Response
James, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! I will address the detail issues with the manager. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! I will address the detail issues with the manager.
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Business Response
Susan, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They are super friendly here and do top notch work.
Christina D.
WARRINGTON
Business Response
Christina, We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Stanley, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service department is always so helpful and friendly. Great group in that department!
Ryan S.
FAIRLESS HLS
Business Response
Ryan, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Gina, We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was very happy with everyone during my experience at the dealership. They are efficient and so helpful.
Kristina A.
QUAKERTOWN
Business Response
Kristina, We're pleased to know we have been able to exceed your expectations and really help you out! We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
To date, I have leased 2 vehicles at Fred Beans. Service has been fine until I brought my car in this time. With only one other person, a man, waiting for a vehicle from the other side of the dealership, evidently more expensive as his lease payment was overheard to be twice mine, I was kept in the waiting room 3 hours for an oil change and an inspection. As the gentleman was constantly monitored, I checked a few times by getting up to talk to Ken, as my vehicle was still not done. Ken stuck his head in the waiting room to ask if I wanted my car washed toward the end of my wait. I mentioned that that was standard, as far as I knew, so, "yes." When my car was finished, Ken apologized for the wait. Bill, your customer service individual told me as I got into my car, that he would see who had his hands on my car during my 3 hour wait. No feedback, preferential treatment for the guy who was spending more, and a simple apology doesn't cut it. My time and business has value, as does my referral base. Does a man get more attentive treatment, or is it that he is spending more? Do you not check in when only 1 person is sitting waiting in your waiting room for service for 3 hours? Since when does an oil change, inspection and car wash take 3 hours? Dissatisfaction is a mild understatement.
Marcia K.
HATFIELD
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Fred Beans Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (215) 345-7222 to discuss ways we can better serve you in the future.
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Business Response
Marian We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
James N. Roebuck and Danny pavone made it easy and stress free getting into our lease! We love the Buick Encore! We will keep coming back to Fred beans for all our cars!
Brian F.
HUNTINGDON VALLEY
Business Response
Brian, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Richard, We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
pleasant, professional, got a ride to my destination. feel confident when I leave my car and it comes back clean from carwash
Susan M.
LANSDALE
Business Response
Susan, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The dealer handled the entire process of scheduling, inspection and return of the vehicle in a very timely and professional manner
Geoffrey K.
CHALFONT
Business Response
Goeffrey, We're pleased to know we have been able to exceed your expectations and really help you out! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Ken and Jim Richey never disappoint me in the job they are asked to perform. You need to add more individuals like them to you company. 5 stars for them!!
Robert G.
NEW HOPE
Business Response
Robert, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Every time we bring the car in for service the team will deliver the best.
Carolina M.
NEW HOPE
Business Response
Carolina, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I have been with Beans for over 20 years with various Buick cars. Jimmy, the technician, is the best. He is very knowledgeable, professional, customer friendly, and addresses all of my concerns. He is a definite asset to the Beans organization and one of the primary reasons I come back every time. Kenny, the service advisor is also the best. He understands my car and my concerns and addresses them for me all the time. I was only scheduled to get an oil change but he was willing to also accommodate me to get the car inspected and save me another trip. Multiple services needed to be done on my car to pass inspection. Jimmy and Kenny got the job done and did an excellent job. When I need my car serviced, I go to Jimmy and Kenny. Thanks again.
Joan D.
GLENSIDE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I'm a customer for life - they just do everything the right way
Mark W.
WARRINGTON
Business Response
Mark, We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!